Privacy Policy

Maxxis International (UK) Plc, trading as Bickers ("we", "us", "our") are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions of Use, eStore Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.bickers-online.co.uk ("our website") you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the "Act") and the General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is Bickers, a trading company of Maxxis International (UK) Plc of Carr Road, Felixstowe, Suffolk, IP11 3RX.
Our nominated representative for the purpose of the Act is Derek McMartin

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our website www.bickers-online.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, search for a product, place an order on our website, and when you report a problem with our website.  The information you give us may include your name, address, e-mail address and phone number and financial information. Information we collect about you.  With regard to each of your visits to our website we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information.
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Cookie

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Purpose

More information

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This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

The main purpose of this cookie is:Functionality

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

http://cookiepedia.co.uk/cookies/__atuvc

__utma, __utmz, __utmc

__utma, __utmz, __utmc

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It is used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.

The main purpose of this cookie is:Performance

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It is used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.

http://cookiepedia.co.uk/cookies/__utma

 

http://cookiepedia.co.uk/cookies/__utmz

http://cookiepedia.co.uk/cookies/__utmc

 

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.  If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.  If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form or registration form as applicable);
  • to notify you about changes to our service;
  • to ensure that content from our website is presented in the most effective manner for you and for your computer.

Information we collect about you.  We will use this information:

  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

Marketing communications are only sent when you have given express consent via account application forms or on the Bickers preference portal, or by other means. If consent is granted you are consenting to receive appropriate and useful communications via the method specified on your account application form. This includes, but is not limited to; updates on events, competitions and product news, our latest assets (videos, guides, reports, infographics, case studies) and offers on relevant products. We would also like to keep you informed of the charity and community initiatives we participate in. You can opt out of these communications at any time by visiting bickersplc.com/update-preferences

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. 
  • Analytics and search engine providers that assist us in the improvement and optimisation of our website.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use Policy https://www.bickers-online.co.uk/netalogue/terms.pdf or our eStore Terms and Conditions of Supply http://www.bickers-online.co.uk/showfile.aspx?id=terms-and-conditions or other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right along with the deletion or altering of your data at any time by contacting us at Bickers, Carr Road, Felixstowe, Suffolk, IP11 3RX or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..
To update your preferences please enter and submit your details on our Update Preferences page

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Bickers, Carr Road, Felixstowe, Suffolk, IP11 3RX or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Head Office

Bickers
Carr Road
Felixstowe
Suffolk, IP11 3RX

Opening Times

Contact Us

  • Tel: 01394 604040
    Fax: 01394 604041
    Email: sales@bickersplc.com
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